Overview
Disconnecting a facility from Omnivers takes two parties:
Your practice submits a deactivation request so we can track it and stop the data flow on our side.
Omnivers submits a request to the EHR vendor on your behalf.
Start here: submit your deactivation request
Done by the practice
Before the facility contacts the EHR vendor, submit a request so we know which connection is ending and can update your account. This also gives you visibility into the deactivation progress.
You must create a separate ticket for each facility you are disconnecting.
In the chat bot, scroll down to Create a ticket.
Select the Facility EHR Deactivation Request ticket type.
Complete the required fields: Name of Facility, Facility EHR, and any others shown.
Click Create ticket.
Once your ticket has been submitted, Omnivers will reach out to the vendor and submit a request on your behalf. Once the vendor completes the request, the facility will be removed from your facility list.
Understanding your ticket status
Your ticket moves through five stages:
Status | What it means |
Submitted | We have received your deactivation request. |
In progress | We are reviewing the request and preparing it for the EHR. |
Request submitted to Vendor | We have sent the deactivation request to the EHR. |
Waiting on customer | We need something from you before we can continue. |
Facility Deactivation Complete | The connection is closed and data is no longer flowing. |