Overview
Connecting a facility's MatrixCare EHR to Omnivers takes two parties:
Your practice submits a connectivity request so we can track the connection and tie it to your account.
The facility administrator completes the activation through the MatrixCare Partner Marketplace.
The sections below are ordered, and the facility sections can be forwarded on their own.
Start here: submit your connectivity request
Done by the practice
Before the facility begins anything in MatrixCare, submit a request so we know the incoming connection belongs to your practice. This also gives you visibility into the connection progress.
In the chat bot, scroll down to Create a ticket.
Select the Facility EHR Connectivity Request ticket type.
Complete the required fields: Name of Facility and Facility EHR.
Click Create ticket.
That is all you need to do on your side.
Understanding your ticket status
Your ticket moves through three stages:
Status | What it means |
Waiting for Facility | We are waiting for the facility staff to initiate the connection request in MatrixCare. |
Waiting for Vendor Approval | We are waiting for the EHR to complete the connection process. |
Facility is Live | The process is complete and you can access the facility data in Omnivers. |
Activating the integration in MatrixCare
Done by the facility administrator
This step authorizes MatrixCare to share your facility's data with Omnivers.
Open the MatrixCare Partner Marketplace listing for Omnivers: Omnivers on the MatrixCare Partner Marketplace.
Complete the Customer Authorization Form on that page.
Click Submit.
For guidance on how to fill out each field, see the Customer Authorization Form FAQs.
Creating the vitals user in MatrixCare
Done by the facility administrator
This step allows Omnivers to save vitals back into MatrixCare.
Create a new user in MatrixCare.
In the First Name box, enter omnivers.
In the Last Name box, enter user.
Save the user.
Full step-by-step instructions: QS - SNF - Vitals Import API User Setup.
If Omnivers is already connected to this facility
If we already have an active connection to the facility, we cannot extend access to your practice without written permission from the facility. The facility contact must send a formal authorization to [email protected].
Template for the facility contact to send:
To: [email protected]
Subject: Authorization for [Practice Name] Access - [Facility/Organization Name]
To the Omnivers Integrations Team,
This email serves as written confirmation that we authorize [Practice Name] to access our facility's data within the Omnivers platform for the following facilities:
[Facility name]
[Facility name]
Please provision the appropriate access on our behalf. If any additional information is required, please contact me.
Need help?
Reply to your connectivity ticket or reach out at [email protected].