Overview
If you’re accessing Omnivers through a web browser and encounter login issues, follow these steps to resolve them efficiently.
1. Verify Internet Connectivity
Ensure your device is connected to a stable internet connection.
Note: Being connected to Wi‑Fi doesn’t always mean you have internet access. Test by opening another website.
2. Validate Login Credentials
Double‑check your username and password.
Passwords are case‑sensitive — confirm spelling and capitalization.
For PCC credentials, see instructions below.
3. Reset Your Password
If you’re unsure of your password, click Reset Password on the login page.
Follow the prompts to reset your credentials securely.
4. Switch Wi‑Fi Networks
Some networks may block access due to firewall rules.
Try switching to a different Wi‑Fi network to bypass restrictions.
5. Use a Different Browser or Incognito Mode
Attempt login using another browser to rule out browser‑specific issues.
Incognito/Private Mode can help avoid cached data or session conflicts.
6. PCC Credentials
Click Login with PointClickCare instead of the regular login option.
Add the prefix: format should be xxx.username.
Confirm you can log in directly to PCC with the same credentials: PCC Login.
7. Contact Omnivers Support
If issues persist, contact Omnivers Support.
Include details such as error messages and screenshots.