Overview
When careflow sessions, patient notes, or vitals are posted to PointClickCare (PCC), each record displays a status that shows you whether the posting was successful, in progress, or requires action.
There are 6 possible statuses — three indicate a successful or expected outcome, and three indicate an error that may require your attention.
Status Definitions
Here's what each status means and whether any action is needed:
Status | What it means | Action needed? |
⏳ Sending | Your note has been queued and is actively being sent to PCC. This is a temporary state — it will update shortly. | — |
✅ Posted / Completed | The note was successfully posted to PointClickCare. No further action is needed. | — |
⊘ N/A / Skipped | This note was not sent to PCC because it doesn't require PCC posting — for example, the note type or facility is not configured for PCC integration. | — |
⚠️ Error: PCC User not logged in / Token Error | The posting failed because your PCC session has expired or is not connected. Go to Profile → PCC Management to reconnect, then retry. | ✅ Retry available |
⚠️ Error: Note Type Missing | The posting failed because the required note type hasn't been configured for this facility. Please contact your administrator to set up the note type mapping, then retry. | ✅ Retry available |
⚠️ Error: PCC Limit | The posting failed because PCC's rate limit was temporarily exceeded. This usually resolves on its own — wait a few minutes and then retry. | ✅ Retry available |
What Happens When a Note Is Posted
Here's the typical flow once a note is submitted to PCC:
⏳ Sending — The note enters a sending state while PCC processes the request.
Success: Status updates to ✅ Posted / Completed.
Failure: Status updates to an ⚠️ Error. Once resolved, you can retry and the note will return to ⏳ Sending.
⚠️ Note: The N/A / Skipped statuses are set immediately — they do not go through the Sending stage.
Retrying a Failed Posting
If a note shows an error status, a Retry button will appear automatically once your PCC connection is active. Here's what to do for each error:
Error | Steps to resolve |
⚠️ Error: PCC User not logged in / Token Error | Go to Profile → PCC Management and reconnect your PCC session, then click Retry. |
⚠️ Error: Note Type Missing | Contact your administrator to configure the note type for this facility, then click Retry. |
⚠️ Error: PCC Limit | Wait a few minutes for PCC's rate limit to reset, then click Retry. |
💡 Don't see a Retry button? Make sure your PCC account is connected under Profile → PCC Management. The button will appear once your connection is active.